These are the Top 5 Tips for AWS Cloud Support Engineers

AWS cloud support engineers have to deal with resolving the issues related to application down and others, so they need to have a good command of AWS cloud knowledge. These are the Top 5 Tips for AWS Cloud Support Engineers! After reading this article, you may be more familiar with AWS cloud support engineer, the job profile and how to succeed as an AWS cloud support engineer. Read on!

Explore AWS Documentation

If you’re tasked with supporting an application that runs on AWS, it’s important to make sure you have a thorough understanding of each service. Take time to explore documentation to ensure that you can confidently discuss each one. In fact, we encourage our team members to read at least three support tickets per day so that they stay current with new releases and product changes. By keeping up with recent updates, users can provide a better experience because they don’t have to figure out how to set up services or troubleshoot issues themselves.

They simply point customers in the right direction while also teaching them more about using AWS products and services effectively over time. While browsing documentation is a great way to learn about different AWS products, exploring through customer discussions is another fantastic way to get acquainted with what your customers need. Customers often ask questions that are similar to those asked by other users, so when you find a common question (e.g., How do I configure X?), create a detailed answer that walks through step-by-step instructions.

The next time someone asks the same question in a discussion forum, your response will be available as an example of best practices. If your company doesn’t have many resources for learning about AWS or if there’s only one person on your team who supports applications built on AWS you might want to consider building training material around topics relevant to your work.

Master Amazon Web Services (AWS) Tools

If you’re an AWS support engineer, it’s important to have a firm grasp of all of Amazon Web Services’ features. Of course, you don’t need to be an expert in every one (no one can be). However, you should have a working knowledge of each service. That way if someone has a question about using that particular tool, you won’t refer them to another company or person.

You can give advice and demonstrate some quick solutions right there on your end. For example, if someone asks how they can archive data on S3 (simple storage service), show them how without having to get into too much detail.

In short, master these tools: EC2 (Elastic Compute Cloud), RDS (Relational Database Service), EBS (Elastic Block Store) , S3 (Simple Storage Service) , SQS(Simple Queue Service) , VPC(Virtual Private Cloud) .

Apply Best Practices

When developing a mobile app, you’ll want to ensure that it works well on as many devices as possible. And when releasing your app, you’ll want to make sure that it performs as well as possible. To do so, however, you’ll need to identify and fix performance issues early in your development process. You can do so by following best practices like using Amazon DynamoDB for data storage; storing most of your data in memory; creating objects rather than long-lived instances where possible; and avoiding large datasets when a smaller dataset will suffice.

The best way to fix performance issues is before they become issues. Don’t wait until users start complaining about slow load times or poor application responsiveness. Follow these best practices now to avoid potential headaches later.

Amazon Web Services provides companies with everything needed to build, deliver, monitor and scale applications at scale with pay-as-you-go pricing. Using AWS allows you to focus on building features for your users instead of spending time worrying about IT operations tasks such as provisioning servers or configuring networks, something only CIOs were concerned with not too long ago. That’s why every company from small startups to global enterprises trust their IT infrastructure (and much more) to AWS.

Understand Client Expectations

One of your main jobs as an AWS support engineer is to understand what clients expect and why. Depending on your organization, you may be helping your client use a cloud platform, building a business from scratch with their help, or a combination of both. Whatever situation you’re in, it’s important to get to know your client and consider their expectations. It will help you anticipate problems and find workarounds faster when issues come up.

Additionally, understanding your client’s expectations can also give you insight into how they perceive technology and that can help you understand how to market yourself better. By keeping track of your interactions with clients, you can build a profile that helps you determine how best to deal with them in future situations.

For example, if you notice that most of your clients have specific time constraints, you might try to schedule meetings at off-peak hours. If you notice that most of your clients have complicated technical requirements, then maybe it would be worth considering training programs or certifications so that you can handle more


No matter what kind of support you provide, there will be some situations that you can’t predict. You might never know exactly how users will use your applications or what kinds of problems they’ll run into. However, with these tips and pointers in mind, you should be able to give them good advice and lend a helping hand whenever it’s needed.

Using AWS as a cloud hosting provider is already advantageous; these tips should help you gain an edge over competition by providing clients with even better service. If you think about it, people usually hire technical support teams because they want answers quickly and at minimal cost.

With these top five pointers in mind, you should be able to provide faster and more accurate responses that ultimately lead to happy customers who stay loyal long-term. And remember: if all else fails, simply tell them to restart their computer! It works wonders every time.

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